Refund policy

We believe in 100% satisfaction, which is why we offer a money back guarantee when there is a defect in materials/ workmanship.


New Products

You have 7 days from the date you receive our products to decide whether our products are right for you. If you are not satisfied, we offer money-back guarantee minus shipping fee.


Damaged/ Defective

For all new products which are damaged or defective products when received, please contact us through the link at the end of this document. You may be requested to send proof of damage/ defect. If the return/exchange request has been accepted, you will either send the product back with our shipping label, or we will pick it up from you within 50 km of our warehouse. You will be required to place all the contents and accessories back into the original box in which they came in (otherwise there will be a 20% restocking fee). You will receive your choice of a refund to your payment method, store credit, or your replacement product minus the sending and return shipping.

 

All Orders

  1. For all orders placed online using card payments, PayPal, Alipay, or AfterPay and the customer requests for the order to be cancelled prior to processing and shipping, or returned after delivery, a full refund will be processed minus our merchant payment processing fees (2.7%).
    • This does not apply to etransfer payments. There are no processing fees and you will receive 100% refund subject to the terms listed above.
  2. In the event that the Customer cannot purchase an item in person and would like to place a 10% deposit instead for the item to be delivered by GullWing Caps staff, the deposit will not be fully refundable if the customer refuses to take the delivery of the item. $50 will be withheld by GullWing Caps to cover delivery and handling expenses, the rest will be refunded to the original method of payment.
  3. For products which are rented out, the Customer may place a 10% of the total retail price as a refundable deposit in the form of EMT (etransfer) to hold the product until the product is returned from being rented.
    • The Customer may request for a refund after viewing the item in person if the product does not meet the Customer standards.
    • The Customer may also choose to transfer the 10% deposit towards the purchase of another product or service of their choice.
    • The Customer must view the product and make a decision within 48 hours. If the Customer does not view the product within 48 hours of the product return and does not request for a refund, the deposit will not be refundable.
  4. For Pre Orders, the ETA are not guaranteed and are only estimates based on historical data of the time it took to process the orders.
    • All Pre Order cancellations are subject to 25% fee of the total (after tax) due to the extensive costs incurred throughout the process of filling your order.
    • Any Pre Orders placed by accident are subject to a 2.7% cancellation fee if notified within 1 hour of order placed. Otherwise 25% fee applies as mentioned above.

 

Gift Card Refund Policy

We do not provide a refund for any reason in purchased e-gift cards.

 

Sale Price Adjustment & Store Credit Policy

At GullWing Caps, we aim to ensure you feel confident shopping with us. If an item you purchased goes on sale shortly after your order, you may be eligible for a store credit reflecting the price difference.

Eligibility

You may request a price adjustment if:

  • The item you purchased goes on sale within 14 days of your original purchase date
  • The exact item (including size, color, and style) is still in stock and listed at the lower sale price
  • The item was purchased at regular price or a higher sale price

How It Works

  • If eligible, we will issue the store credit for the difference between the price you paid and the new sale price
  • Store credit will be issued to your Store Account OR Email Gift Card and can be used toward any future purchase
    • Store Credits expire after 365 days
    • Gift Card Credits do not expire unless otherwise stated

Exclusions

Price adjustments are not available for:

  • Final sale items
  • Flash sales, limited-time promotions, or special discount events (e.g. Black Friday, Boxing Day, etc.)
  • Purchases made with third-party discount codes, employee discounts, or reward points
  • Pre Orders
  • Items that are no longer in stock at the lower price

How to Request a Price Adjustment

Please contact our Customer Support team within 7 days of your purchase. Be sure to include:

  • Reply to your order confirmation email with:
    • A screenshot or link to the current lower price (required)
    • Your order number

Additional Notes

  • Price adjustments are issued once per item
  • Store credit cannot be converted to cash, cannot be refunded to original payment method, or applied retroactively to previous orders