Terms of service

Definitions

Your consent to the use of the personal information you provide to GullWing Caps is outlined in our Privacy Policy as set forth below. 

This is a legal agreement (“Agreement”) between you and GullWing Caps Ltd. for accessing and using its website at www.gullwingcaps.com and its subdomains (collectively, the “Sites”). You accept and agree to be bound by the terms and conditions described in this Agreement, as well as any other terms of use, policies, or documents linked to herein, by visiting the Sites.

When we mention “we,” “us,” or “our” in this Agreement, we’re referring to GullWing Caps Ltd. (hereafter referred to as “GC”). When we term “member”, “user”, or “Customer” we’re talking about someone who has visited, browsed and/or placed an order through our site. The individual accessing our site is referred to as “you” or “user” (non-member or member). If you are accessing the Sites on behalf of an organization, you are accepting this Agreement on its behalf and representing that you will bind that organization to this Agreement, in which case “you” and “your” will refer to that organization. Whenever we allude to “Content”, we are depicting all text, pictures and designs, programming, source code, applications, particulars, sound and video documents, articles, brand names, logos and other data or content accessible through our Sites that are not considered as entries from a client. Henceforth, the term “products” will be used to depict our e-commerce products for sale on our site.


Product Sale Terms

All of the sales of our products are governed by our Return Policy as set forth below, sale-specific purchase terms, and Shipping Terms. You agree to be bound by these Terms of Sale by ordering and/or accepting delivery of the products, which are subject to change at GC’s discretion without notice. All pricing is in Canadian dollars, and all transactions will be completed in Canadian dollars. All prices on this website are subject to change. You agree to pay any fees associated with your order. We retain the right to limit the number of items you can purchase. At our discretion, GC also retains the right to cancel orders.

To purchase products from our Sites, you will need to complete a purchase by either creating a user account or checking out as a “Guest”. To create a user account, you must provide an email address and create a password. Once your account is created, you can provide additional information such as your GC member number, preferred payment method, and shipping and billing addresses. It is a condition of your use of your user account that all information you provide in connection with that user account is correct, accurate and complete.

  1. Processing orders will usually be processed within 1 business day, but might take anywhere from 1 to 5 business days given unforeseen circumstances.
  2. If there is a shortfall of any ordered parts, which could cause a delay, it will be communicated within 5 business days.
  3. For Pre Orders, when paying for deposits, the pricing at the time may change without notifications. To reserve the pricing at the time of purchase, select the full pricing option and checkout.
  4. We accept all major credit cards, Apple pay, Google pay, AliPay, AfterPay, PayPal, e-transfer (EMT), and more.
  5. Orders will only be processed once payment has been received.
  6. You may not lawfully request a chargeback through your credit card supplier after you have completed a purchase transaction with us; otherwise, this will be considered fraud and we will pursue prosecution and/or forward your unpaid invoice to a debt collection agency. If there is a difference or issue with your products, you must contact our Customer service department for a solution or a refund via our contact page.
  7. You agree to our Refund Policy as set forth in our Refund Policy Page by placing an order by phone, chat, email, or online shop when buying equipment and/or accessories.
  8. This document supersedes any other general terms and conditions found on GC product stores and marketplaces.
    1. GC authorized retailers may, at their discretion and cost, extend the warranty period, however GC will only cover warranty periods as stated in our Warranty Terms below.


Shipping Terms

We will make commercially reasonable efforts to deliver your goods as soon as possible and within the specified time frame. However, we are not liable for any delays in delivery that are beyond our control. You can check the status of your delivery using the tracking number provided. Most goods are shipped by a third party (unless your address is located within 50 km of our warehouse), and their shipping arrangements. We have the right to refuse delivery to certain addresses or PO boxes.

  1. The shipping prices you pay are determined by the system and are approximate. Actual costs may differ; with notification and permission, you may be charged extra or refunded for any remaining debt.
  2. We may negotiate a contribution from you or cancel the order for a full refund if the shipping cost is much greater than the average territory (more than 25% higher than the estimated cost). This also applies to discounts and promotions that include free shipping.
  3. Li-Ion batteries and battery-related items may be classified as dangerous commodities, resulting in shipping restrictions and higher shipping costs.
  4. For some places, delivery time may vary due to shipping size or DG constraints.
  5. The same shipping policy outlined throughout this document  applies to free shipping offers and purchases from our other marketplaces (i.e. facebook, kijiji, craigslist, carousell, etc.).
  6. We do not assume any responsibility for the cost or limits of delivery or shipping back to our facilities in the event of a return, exchange, repair, or warranty servicing of parts or products unless GC staff pick up the item within 50 km of our warehouse.
  7. We are not liable for any delays or deliveries that are not scheduled by our third-party shipping partners.
  8. If products are missing and/or damaged during transportation, you are responsible for assisting the courier in resolving any issues or disagreements.
  9. Unless you take images and sign with the delivery agent, do not accept broken packages. In the event of shipment damage, a thorough claim application should be submitted using the courier’s required claim process.
  10. All product measurements and weights are approximations and may vary slightly.


Warranty Terms

All warranties applicable will be stated in the listing description at the time of purchase and will be noted on each sale receipt/ account.

  1. In all orders placed, warranties implied are against manufacturer and/or seller defects and only applies to the hardware of the products concerning the functionality, but not cosmetic. Within the warranty period, GC will attempt to fix or completely replace the products without charges; if the items cannot be fixed, and are not in stock or discontinued, GC will replace the unit with a similar unit of the Customer’s choice with a value that is the same or lesser than the item being replaced. The value of the item replaced will be stated on the original sale receipt.
  2. Without an original purchase receipt, no warranties will be applied and no exceptions will be made. An original purchase receipt will need to be provided to initiate a warranty claim, otherwise no warranty applies.
  3. Warranty is not provided for items which have been damaged during shipping. These shipping damages are the responsibility of the Customer to settle with the Courier/ Shipping provider. GC may provide assistance on rare occasions to initiate claims with the Courier/ Shipping provider.


Credits, Promotions, & Discounts Terms

While supplies last, all promotions exclude the following: Gift cards, previously purchased goods, and goods purchased past the expiry date of the promotion. Offer is not transferable, exchangeable, or redeemable for cash, other goods, or anything else of monetary value. It also cannot be used in conjunction with any other offer or promotion. Taxes and delivery costs (unless free shipping applies) are the responsibility of the buyer. Please see our Return Policy as set forth below. Additional restrictions may be applicable.

All items on Clearance and Blowout sales and categories are not eligible for any promotions, except funds used from gift card balances. Prices shown are final and non-negotiable. On items that have already been purchased, discounts are not available or transferable. Offers are not exchangeable for cash and cannot be transferred (except gift cards, please see Gift Card Terms). There is a time limit, once promotion expires, it cannot be redeemed.

Discounts applied manually by GC staff are only valid for 48 hours and are valid for specific items only; in this case, the staff at GC will need to place the order manually or provide code to Customer to place order

Credits manually applied by GC staff are only valid for 12 months and cannot be redeemed past the expiry date. These credits will be placed on file to be redeemed at Customer’s request within the 12 months period. 


Savings Programs Terms

 


Gift Card Terms

We do not provide a refund for any reason in purchased e-gift cards.


Refund and Returns Policy

For the most updated and complete returns and refund policy please visit our Refund & Returns Policy page.


Website Errors & Shared Materials Terms

Although every possible effort will be made to hold all items to manufacturer accuracy and standards, errors may arise unintentionally. These errors will be fixed when they are detected. If you find any, please let us know so we can update / improve them immediately. For typographical or illustrative errors in our website, associated pages, social media, marketplaces, messages, or materials supplied, we are not liable for direct or indirect repercussions. 

In addition, every possible effort will be made to keep products and services information provided on our website accurate and free of errors. Regardless of our marketplaces, retailers, and/ or partners, our product pricing is most accurately stated and regularly maintained  on our website and supersedes all other listed prices elsewhere.

 

Acknowledgements

Please do not use this website or purchase our product or service if you do not agree to these terms and conditions. This Agreement replaces all previous agreements, representations, warranties, and understandings between us and you with respect to the Sites, the Content or services offered by the Sites, and the subject matter of this Agreement. These terms of service may be modified at any moment. Prices and product availability are subject to change at any time without notice. This document supersedes any other general terms and conditions found on GC product marketplaces and/or retailers. By sharing a thought, a Customer review, a picture, a video, a testimonial, a technical issue, you grant us, and anyone authorized by GC, a claim and royalty-free permission to reasonable use and publish that content whenever and in whichever platform GC staff deem appropriate.


Communications

To comply with Canada’s Anti-Spam Law (S.C. 2010, c.23), we need your permission to use your email address to contact you, including for promotional, safety, Customer satisfaction, and other business-related reasons. You provide this consent when you provide your email address at any point throughout your visit to our website. You can unsubscribe from our email communication at any time by clicking the unsubscribe link at the bottom of our emails, changing your communication choices in your user account, or contacting GC.